The difference between an agent, admin and owner

While our plans page talks about Agents, the Admin Console refers to people as Admins and Owners. What’s the difference?

An Admin/Agent Can:

  • Reply to tickets
  • Write and publish Helpdesk articles
  • Moderate the forums
  • Invite users to private forums
  • Update idea statuses and send notification to subscribers
  • Changes settings for Feedback and Helpdesk

Admins and Agents are the same thing. The terms are used interchangeably.

An Owner Can:

  • Do everything an Admin/Agent can
  • Change the company’s UserVoice plan
  • View past invoices
  • Update billing information
  • Add new Admins
  • Turn Admin/Agents into Owners

With the different plans, you are charged by Admin/Agent. Because an owners has the same privileges as an Admin/Agent, they are included in that number.

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