Helpdesk topics play an important role when it comes to organizing your articles. You may want to edit current topics, reorder them or even delete a few. The best part is, you can!
To get started click on "Settings" in the Admin Header → Choose "General" from the drop down menu → Click "Article Topics."
You’ll see your current Helpdesk topics listed. You have several options.
- Reorder:Click on the little “Reorder” icon, and move the topics into the order you want.
- Add a New Topic:This allows you to add a new topic. You can create and organize all your topics at the same time.
- Edit:This allows you to edit and change a current topic.
- Delete:This deletes the topic. The articles associated with the topic won’t be deleted; they’ll just no longer be assigned to a topic.
Now you’re all set to create, manage and order your Helpdesk topics!
How do I change the order of articles within a Helpdesk Topic? This article will walk you through how.