Create, organize and edit Topics for Helpdesk articles

Helpdesk topics play an important role when it comes to organizing your articles. You may want to edit current topics, reorder them or even delete a few. The best part is, you can!

To get started click on "Settings" in the Admin Header → Choose "General" from the drop down menu → Click "Article Topics."

You’ll see your current Helpdesk topics listed. You have several options.

  • Reorder:Click on the little “Reorder” icon, and move the topics into the order you want.
  • Add a New Topic:This allows you to add a new topic. You can create and organize all your topics at the same time.
  • Edit:This allows you to edit and change a current topic.
  • Delete:This deletes the topic. The articles associated with the topic won’t be deleted; they’ll just no longer be assigned to a topic.

Now you’re all set to create, manage and order your Helpdesk topics!

How do I change the order of articles within a Helpdesk Topic? This article will walk you through how.

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