Knowledge Base

  1. Billing 

    1. Change (update) your Credit Card information
  2. Design 

    1. Advanced CSS custom design with <body> classes
    2. Customize the look of your UserVoice Site
    3. The importance of design should not be underestimated
  3. Facebook App 

    1. Can I add the UserVoice Facebook app to my personal page or my app page?
    2. Install the UserVoice Facebook App on your Facebook Page
  4. Forum Settings 

    1. Administer and manage ideas in a Forum
    2. Setting up a Forum
  5. Gadgets (Inspector) 

    1. Create your own custom gadget for Inspector
    2. Inspector sidebar and gadgets
  6. Getting Started Videos 

    1. Navigating Your UserVoice site (VIDEO)
  7. Import/Export 

    1. Import Ideas
    2. Import articles
  8. Integrations 

    1. Salesforce Integration: Turn new users into leads
    2. UserVoice Salesforce Integration
  9. Knowledge Base 

    1. Position articles within a Helpdesk Topic
    2. Create, organize and edit Topics for Helpdesk articles
  10. Language Settings & Translations 

    1. Change the language of your Feedback Site
    2. Multi-language options for your UserVoice site
  11. Managing my Account 

    1. The difference between an agent, admin and owner
    2. Change plans
  12. Managing User Profiles 

    1. Delete your user profile
    2. Block a user on your Forum
  13. Notifications 

    1. How do users change their notification settings?
    2. Get notified of new tickets, comments or ideas
  14. Organize and Manage Tickets 

    1. Tag and find tickets quickly
    2. Organize tickets and create new queues (folders)
  15. Pricing 

    1. Discount for annual billing
  16. Rules and Custom Fields 

    1. Create rules for incoming tickets
    2. Create and use custom fields
  17. Sign In 

    1. I can't log into my admin console
  18. Single Sign On (SSO) 

    1. Set up SSO (Single Sign-On)
    2. Single Sign On (SSO) and how it works
  19. Site Settings 

    1. Set up Domain Aliasing
    2. Setting up your UserVoice Site
  20. Ticketing System 

    1. Modify your DNS records to ensure ticket emails reach customers
    2. Set up custom email addresses for tickets with email forwarding
  21. Voting 

    1. Change vote limits
    2. How voting works
  22. Widget 

    1. Setup the UserVoice Widget
  23. All articles 

    1. How does the iOS (iPhone/iPad) SDK work?
    2. I can't log into my admin console
    3. Discount for annual billing
    4. Do you have any introductory or overview video tutorials?
    5. Ticket Insights Report (and what it tells you)

Feedback and Knowledge Base