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  1. Mobile-optimized Admin Console

    If you're on the go, it would be wonderful to be able to manage your UserVoice Admin Console from your mobile. Right now the Admin Console is not mobile-friendly. It would be ideal if it were, or if there were an app for managing it.

    7 votes
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      completed  ·  66 comments  ·  Admin Console  ·  Flag idea as inappropriate…  ·  Admin →
    • 2 votes
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        completed  ·  1 comment  ·  Analytics & Insights  ·  Flag idea as inappropriate…  ·  Admin →
      • Integrate and sync with salesforce.com

        These days nearly every bigger company sooner or later ends up at salesforce.com as their CRM tool. One of the strong benefits of salesforce.com is a strong reporting and dashboard engine.

        This makes it very easy to highlight every aspect of your business. We currently use it track sales, marketing and support from within salesforce and our management team has a realtime view on all relevant company data.

        Integrating uservoice with salesforce would extend the reporting capabilities dramatically and should be relativly straightforward as SF offers webservice to import/export data.

        salesforce.com offers a very similar service called "Salesforce Ideas", but…

        1 vote
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          29 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
        • Allow us to change "Submit a bug" to "Leave a comment"

          I run a blog, not a software app. I don't have bugs. I don't want "submit a bug" to be so prominent in the popup. it won't be relevent to my site or make sense to my readers.

          Why not allow us to change the text that is displayed there to something else, utilizing the same functionality?

          0 votes
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            8 comments  ·  Flag idea as inappropriate…  ·  Admin →
            completed  ·  Captain AmericaCaptain America responded

            We’re marking this as “Completed” since we’ve recently changed this to the more general phrase: “Contact [YOUR COMPANY NAME]”. We also allow you to create multiple message subjects now. Read more at http://bit.ly/9ocSqH

          • Ask for email without requiring sign-up or login

            Currently ides and votes can be anonymous or authenticated requiring sign-in. Can we add a middle ground (like most blog comments) where folks can leave an email and URL but not require a full sign-in? I like traceability -see where ides come from- but work with very non-tech savvy folks in humanitarian space and developing countries who find the sign-in enough hassle not to do leave the feedback.

            2 votes
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              1 comment  ·  End-user Features  ·  Flag idea as inappropriate…  ·  Admin →
            • Facebook Pages feedback tab

              Be able to include UserVoice in my Facebook Page.

              0 votes
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                17 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
                completed  ·  ThorThor responded

                The UserVoice Facebook Page App is now available! This is available for all accounts if you install before Jan 1, 2011 – after which it will be available on Bronze and above. Learn how to get started by going to the Admin Console, clicking on Documentation, and going to the Facebook tab.

              • Allow duplicate posts to be consolidated

                If multiple users post very similar ideas, I would like better options to group them together so that votes, comments etc. are preserved.

                0 votes
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                  6 comments  ·  Admin Console  ·  Flag idea as inappropriate…  ·  Admin →
                  completed  ·  Captain AmericaCaptain America responded

                  We’ve updated our merge feature so that votes and comments are properly merged as well (if a user voted on both ideas, any votes in excess of 3 are returned to the user).

                  We’re not planning on creating a new “master idea”, however. Admins can edit an idea’s title and description if necessary.

                  Thanks, and keep the good ideas coming!

                • "Contact Support" vs. "Give Feedback"

                  It seems like more of our customers are submitting tickets to our support queue, when they really are just trying to give Feedback.

                  Is there a way to make it a little clearer what they are actually doing? (I realize it's pretty clear now :), but they're hitting "Feedback" then just jumping right into their message rather than glancing at the top of the screen to see they are really submitting a support ticket.)

                  thank you!

                  2 votes
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                    32 comments  ·  Ticket System  ·  Flag idea as inappropriate…  ·  Admin →

                    You have all been waiting patiently and I’m happy to announce that changing the order of “Contact Support” and “Give Feedback” is now possible thanks to our new widget customization options. To do this just go to your Admin Console —> Settings —> Channels.

                    Read more about all the other awesome customization options you have here: http://www.uservoice.com/blog/entries/widget-customization-and-search/

                    Thanks for all the feedback on this! We value your input and are always working on implementing new ideas into our product.

                    Enjoy customizing!
                    Carter

                  • Allow videos in knowledge base articles

                    It would be nice if you could add videos to knowledge base articles. In many cases, it is nice to explain how to do something with words and with a video.

                    0 votes
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                      39 comments  ·  Knowledge Base  ·  Flag idea as inappropriate…  ·  Admin →
                    • Customizable statuses

                      I would like to see more status options... especially for the closed posts!

                      These would include;
                      *Solved
                      *Issue Not Found
                      *Duplicate Post
                      *Other
                      .etc

                      Thanks

                      6 votes
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                        31 comments  ·  Feedback System  ·  Flag idea as inappropriate…  ·  Admin →
                        completed  ·  ThorThor responded

                        We now allow to to customize, rename, and remove statuses! Thanks for all your feedback on this one! Read more about how to use this feature at: http://bit.ly/yxd54D

                      • List my "active" votes

                        In a previous version of feedback, on the right side there was a list/overview of my "active" votes.
                        That’s how I keep track of my threads. This feature was very important to me. Please bring it back!

                        1 vote
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                          32 comments  ·  End-user Features  ·  Flag idea as inappropriate…  ·  Admin →
                          completed  ·  ThorThor responded

                          We’ve made some changes based on your feedback.

                          You can find your ideas and comments in the “My Feedback” section underneath the search box.

                          Both your profile and the “My feedback” section let you switch between ideas you’ve voted on/created and ideas you’ve commented on. Additionally, they allow you to hide closed ideas, so you can view only what’s active.

                          If you feel there are further changes we should make, please open a new idea so voters have a clear description of what they’re voting for. Thanks!

                        • Automatically update ticket counts

                          When a ticket comes in, I have to manually hit the refresh button or navigate to a category (Everyone else, Unassigned, etc), in order for the list of tickets in the middle column to update.

                          This wouldn't be too big of a deal, but the interface (which is nice), makes you feel like an email client, which updates itself as time goes on.

                          I would love to see the Admin Console support automatic updating/refreshing of the ticket queues.

                          0 votes
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                            completed  ·  4 comments  ·  Admin Console  ·  Flag idea as inappropriate…  ·  Admin →
                          • Allow categorization of suggestions

                            It will be nice to organize the suggestions either using something lightweight like tags or something like categories created by an admin.

                            0 votes
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                              24 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Mobile/iPhone-optimized Web Portal

                              A version of your site that works on mobiles. It wouldn't need to support full functionality but it would allow your site to integrate with mobile portal and websites.

                              0 votes
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                                24 comments  ·  Web Portal (subdomain)  ·  Flag idea as inappropriate…  ·  Admin →
                                completed  ·  ThorThor responded

                                Hey folks,

                                We’ve done and will continue to do work on making the front-end of UserVoice mobile-friendly. However, I know that some of you are asking for a mobile-friendly Admin Console. We’d obviously like to do both, but it will help us prioritize if those who are interested in the mobile-friendly Admin Console could vote for this idea: http://feedback.uservoice.com/forums/1-general-feedback/suggestions/2623123-make-admin-console-mobile-optimized-or-build-a-mob

                                And let’s not forget that we recently launched UserVoice for iOS which allows apps to install the UserVoice SDK into their apps. It’s about as mobile-optimized as you can get! Learn more here: http://www.uservoice.com/ios/

                                Thanks!

                              • Make it easier for newer suggestions to rise in popularity

                                Right now the order in which suggestions are displayed is based solely on how many votes they have ACCUMULATED. While I can see why this would be the ideal view for ADMINS to see, I'm concerned that if that's the way USERS see it too, it will inevitably result in "POPULARITY AMPLIFICATION", where those suggestions that are ALREADY popular end up receiving the bulk of users' votes while those suggestions at the bottom of the list end up being overlooked. Here are some possible solutions...

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                                  31 comments  ·  Feedback System  ·  Flag idea as inappropriate…  ·  Admin →
                                  completed  ·  Iron ManIron Man responded

                                  This is an ongoing process for us; our “Hot” algorithm gets updated from time to time.

                                  If you prefer that your users see hot ideas by default, you can change the default tab in your forum settings.

                                • Allow admins to merge duplicate suggestions

                                  Sometimes, two or more suggestions that share the same basic idea gain traction and compete with each other although they should be promoting the same cause. If the page admins have the ability to merge such entries, the page will be much tidier and votes and comments will not be lost when the duplicate is deleted.

                                  0 votes
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                                    34 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Allow users to add attachments

                                    Pictures say more than a 1000 words. Allow users to attach screenshots with a request

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                                      56 comments  ·  End-user Features  ·  Flag idea as inappropriate…  ·  Admin →
                                      completed  ·  Iron ManIron Man responded

                                      The ability for your end-users to add attachments to ideas is now available on our Premium and Ultimate plans (if you’re on a legacy plan, that would be Bronze and Gold)!

                                      To activate:

                                      1. Sign in to the Admin Console
                                      2. Go to Feedback Settings
                                      3. Click “Enable” next to Idea Attachments

                                      Thanks to everyone for their patience and persistence regarding this idea! Please let us know if you have any issues or feedback.

                                    • UserVoice Android SDK

                                      Please make an Android SDK: http://uservoice.com/ios

                                      0 votes
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                                        35 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
                                        completed  ·  Iron ManIron Man responded

                                        The UserVoice Android SDK is officially out of Beta! Special thanks to all of you who helped us during the beta.

                                        Learn more about our mobile SDKs at https://www.uservoice.com/mobile/.

                                        The SDK documentation and source files are open-source and available at https://github.com/uservoice/uservoice-android-sdk.

                                        If you run into any trouble incorporating the SDK into your Android apps, please let us know at https://github.com/uservoice/uservoice-android-sdk/issues?state=open

                                      • Return user their votes upon admin defined status update

                                        Votes are only returned when a feature has been marked as completed, declined or deleted. Given our agile iterative development processes I would also like to be able to return users their votes when an idea is marked as planned or started. Completed to me means that a feature has been released to production. When I mark a feature as Planned that means that it has made it's way into a release plan and when I mark it as Started then that means our team is actively working on the feature in a sprint for a upcoming release.

                                        0 votes
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                                          58 comments  ·  Voting  ·  Flag idea as inappropriate…  ·  Admin →
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